Last updated: January 1, 2020
Thank You for shopping with Us. If, for any reason, You are not completely satisfied with a purchase We invite You to review our returns and refunds policy.
The following terms are applicable to any product You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
We have crafted Our supplements with the intention of not only being healthy and convenient for You, but also a treat for your taste buds. So, if for any reason You are not satisfied with your product(s), please mail us your original order receipt along with your unused and unopened product(s) within 30 days of the purchase date for a full refund (excluding the original shipping costs). Please note that your items must be unused and in the same original condition that you received it in. It must also be in the original packaging. We stand behind Our products and offer a 100% money back guarantee.
For purchase orders placed in Canada, please address to:
Attn: URBL Superfoods
2008 – 930 Seymour Street
Vancouver, BC V6B 1B4
For purchase orders placed in US, please send us an email to get the return address from us.
Your refund in the original purchase currency will be issued back to the credit card that You used to purchase the product. Please allow 2-4 weeks for your refund request to be processed and refund issued.
We only accept returns and product-related issues for products purchased on www.urblicious.com. If You purchased URBL products from a different ecommerce platform or a retailer, please contact those businesses for proper return instructions. This guarantee is valid up to 30 days after your purchase and allows You to receive a refund (excludes the original price of shipping).
For International orders (non-US and non-Canada based), please contact Our support team for the most updated returns instructions.
Please send us an email at firstname.lastname@example.org as soon as possible. We’ll make every effort to honor your request.
Please send us an email at email@example.com as soon as possible. We’ll make every effort to honor your request and send your package in the right direction. Also, if you have an existing account with us, make sure to update your address for future orders.
Please send us an email at firstname.lastname@example.org as soon as possible. If the product hasn’t already been packed and shipped, we will make every effort to honor your request.
Currently, we ship to the USA, Canada and a few international countries. However, we are always looking to make new friends and would love to hear from you. Please send us an email at email@example.com to tell us where you would like URBL products to be delivered.
If you’re in the USA or Canada and have a subscription account, shipping is FREE. Otherwise, shipping costs vary with order, shipping address and shipping method, and will be calculated during check out.
Begin with checking your spam folder. If you still can’t find it, email us at firstname.lastname@example.org with your order number and we will be happy to locate your order for you.
Don’t worry. Please send us an email at email@example.com and include your order number. We’ll track your products and get them delivered to you soon.
Don’t worry. Please send us an email at firstname.lastname@example.org and include your order number and a description of what went wrong with the shipment. Please send us a picture of the damaged product(s) as well.
Yes, you are responsible for shipping all return products back to our warehouse. We do not offer return shipping labels.
You can use any shipping service of your choice (USPS, UPS, Canada Post, FedEx etc.). We, however, highly recommend you opt for tracking and confirmation numbers for verification and efficiency purposes, as we will not be liable for any return packages lost in transit.
Please reference the return tracking number you secured to verify your package has been delivered. If the tracking number confirms delivery, please be assured your package has been received and will be processed shortly.
You will receive notification from us upon arrival at our warehouse. Please allow 2-4 weeks for your refund request to be processed and refund issued.
If you have any questions about our Shipping & Returns Policy and Money Back Guarantee, please contact us: